Returns

If you are unhappy with any items that you have purchased from us, you may return it within 7 days, for a store credit (cost of returning goods are at your own expense). The returned items must be in unused, re-saleable condition, with their original packaging.

Please note in the return parcel your details so we know who to give the store credit to. The item you are sending back is at your own risk. We would recommend using tracked delivery methods to ensure a safe delivery back to us. We are not responsible for any items sent back to us that are lost in the post. The cost of the return postage is at buyer’s expense.

Any items deemed used or in non re-saleable condition will not be refunded and you will be required to pay postage costs to return the items back to you (this is for obvious hygiene reasons due to the nature of the goods).

If you have paid for your order using PayPal your refund will be less the PayPal fees that we are charged.

Faulty items

Should you experience any issue with the items, please contact us and we will endeavour to resolve the issue directly with the manufacturer. This may include taking photos of the fault, possibly returning the item and we may either refund or replace the item. Costs incurred for sending the item back to us will also be refunded once the fault is decided – however you must contact us before sending the item back. Baby It's You is not responsible for items that have been cared for incorrectly (i.e. in the washing or drying process). All faulty items must be returned within 30 days of purchase, otherwise any faults outside of this time period are subject to the manufacturers individual warranties for the product.

Delivery

We will endeavour to dispatch all items within 24 hours of receiving the order. Rural delivery may take another 1-3 business days to arrive in some locations. Please note we CANNOT deliver to PO BOX addresses. Please supply a physical address. We use Fastway Couriers as our preferred freight company for most items, with Rural Parcels being delivered by Fastway where possible. This is so we can keep the cost of postage as low as possible for all of our valued customers, no matter where you live in NZ.

​Liability

Baby It's You is not responsible for any misuse of the nappies or damage caused by incorrect washing of the nappies. If you have an issue with your nappies please contact us and we will be happy to assist you in contacting the supplier for further assistance (i.e. if there is a manufacturing fault of the product).

We want you to enjoy your shopping experience with us, and to love the products you buy, so if you are not satisfied in any way please let us know so we can rectify the situation for you.